Please read these terms and conditions carefully before using our services
Last updated: December 7, 2024
These Terms and Conditions ("Terms") govern your use of services provided by Clear Space Team ("we," "us," or "our"). By engaging our services, you agree to be bound by these Terms. Please read them carefully.
If you have any questions about these Terms, please contact us at [email protected] or call +44 7826 917948.
2.1 A contract is formed when you accept our quote and confirm a booking date.
2.2 All quotes are valid for 30 days from the date of issue unless otherwise stated.
2.3 Quotes are estimates based on information provided. The final price may vary if the actual volume, access, or requirements differ significantly from those described.
2.4 We reserve the right to decline any job at our discretion, particularly if it involves hazardous materials, illegal items, or unsafe working conditions.
3.1 All prices are in GBP (£) and include VAT where applicable.
3.2 Payment is due upon arrival at the property, unless otherwise agreed in writing.
3.3 We accept payment by cash, bank transfer, and all major credit/debit cards.
3.4 After you accept our quote, full payment or a 25% deposit will be due before work is carried out. If paying a deposit, the remaining balance can be paid upon arrival at the property. The 25% deposit is non-refundable.
3.5 If the actual work significantly exceeds the quoted scope, we will inform you immediately and agree on additional charges before proceeding.
3.6 Late payment may incur interest charges at a rate of 8% per annum above the Bank of England base rate.
4.1 Client Cancellation:
Important: The 25% deposit paid before work begins is non-refundable. If you cancel after paying in full, a 25% cancellation charge will apply.
4.2 Our Cancellation: We reserve the right to cancel or reschedule due to circumstances beyond our control (severe weather, vehicle breakdown, staff illness). In such cases, we will provide as much notice as possible and offer alternative dates or a full refund.
4.3 Rescheduling: One free reschedule is permitted with 48+ hours notice. Additional rescheduling may incur an administrative fee of £50.
4.4 No-Show: If you are not present at the agreed time and we cannot gain access, the full service fee will be charged.
5.1 You must provide accurate information about the items to be cleared, property access, and any special requirements.
5.2 You must clearly identify items to be removed and items to be kept before our arrival.
5.3 You are responsible for removing personal valuables, important documents, and sentimental items before clearance.
5.4 You must ensure legal right of access to the property and authority to dispose of the items.
5.5 You must inform us of any hazardous materials, asbestos, or items requiring specialist disposal.
5.6 You must ensure adequate parking and access for our vehicles. Additional charges may apply if parking restrictions cause delays.
6.1 We will arrive at the agreed time or provide advance notice if delays occur.
6.2 We will handle your property and items with reasonable care and skill.
6.3 We will dispose of items responsibly, prioritizing donation and recycling where possible.
6.4 We maintain comprehensive public liability insurance up to £5 million.
6.5 We are licensed waste carriers and comply with all environmental regulations.
6.6 We will provide waste transfer documentation upon request.
7.1 We accept liability for damage caused directly by our negligence during service provision, up to the limits of our insurance policy.
7.2 We are NOT liable for:
7.3 Any claim for damage must be reported within 48 hours of service completion.
7.4 Our total liability is limited to the amount paid for the specific service in question.
7.5 We recommend you maintain your own property insurance throughout the clearance period.
8.1 Once items are removed from your property, they become our property to dispose of as we see fit.
8.2 We aim to recycle or donate at least 85% of cleared items where possible.
8.3 Items in good condition will be donated to local charities and community organizations.
8.4 Recyclable materials will be taken to appropriate recycling facilities.
8.5 We cannot accept hazardous waste including asbestos, chemicals, gas cylinders, or medical waste. Charges apply for specialist disposal of such items if arranged separately.
8.6 All waste is disposed of at licensed facilities in accordance with UK environmental regulations.
9.1 We collect and process personal data in accordance with UK GDPR and the Data Protection Act 2018.
9.2 Your personal information will only be used for providing services and fulfilling our contractual obligations.
9.3 We will not share your data with third parties except as necessary to provide services (e.g., payment processors) or as required by law.
9.4 We retain customer data for 6 years for accounting and legal purposes, then securely delete it.
9.5 You have the right to request access to, correction of, or deletion of your personal data.
10.1 Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:
10.2 In such cases, we will reschedule services at the earliest opportunity or offer a full refund.
11.1 We aim to provide excellent service. If you are dissatisfied, please contact us immediately at [email protected].
11.2 All complaints will be acknowledged within 48 hours and investigated thoroughly.
11.3 We will attempt to resolve complaints within 14 days.
11.4 If a complaint cannot be resolved through discussion, both parties agree to attempt mediation before pursuing legal action.
11.5 These Terms are governed by the laws of England and Wales, and disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12.1 We may update these Terms from time to time. The latest version will always be available on our website.
12.2 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force.
12.3 No waiver of any term shall be deemed a waiver of any subsequent breach.
12.4 These Terms constitute the entire agreement between you and Clear Space Team regarding our services.
12.5 You may not assign or transfer your rights under these Terms without our written consent.