LEGAL

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: December 7, 2024

Clear Space Team ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or website, you agree to the collection and use of information as described in this policy. If you have any questions, please contact us at [email protected].

1 Information We Collect

1.1 Personal Information You Provide

When you use our services, we may collect:

  • Name and contact details (address, email, phone number)
  • Property information and postcode
  • Service requirements and preferences
  • Payment information (processed securely by our payment provider)
  • Communication preferences
  • Any information you provide in enquiries, quotes, or correspondence

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • Location data (approximate, based on IP address)

1.3 Information from Third Parties

We may receive information from payment processors, marketing platforms, or public databases to verify information or prevent fraud.

2 How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Provision (Legal Basis: Contract Performance)

  • Processing and fulfilling your service requests
  • Scheduling appointments and managing bookings
  • Communicating about your service
  • Processing payments and issuing invoices
  • Providing customer support

2.2 Legal Obligations (Legal Basis: Legal Compliance)

  • Maintaining financial records for tax purposes
  • Complying with waste disposal regulations
  • Responding to legal requests and preventing fraud
  • Maintaining insurance records

2.3 Business Operations (Legal Basis: Legitimate Interests)

  • Improving our services and website
  • Analyzing service usage and customer feedback
  • Training staff and quality assurance
  • Business planning and reporting

2.4 Marketing (Legal Basis: Consent)

  • Sending promotional emails about our services (with your consent)
  • Informing you of special offers or new services
  • Requesting feedback and reviews

You can opt out of marketing communications at any time.

3 Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Contract: Processing necessary to fulfill our service agreement with you
  • Legal Obligation: Processing required to comply with UK law
  • Legitimate Interests: Processing necessary for our business operations, provided it doesn't override your rights
  • Consent: Processing based on your explicit permission (e.g., marketing emails)

4 How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

4.1 Service Providers

We work with trusted third parties who help us operate our business:

  • Payment processors (for secure payment handling)
  • Email service providers (for communication)
  • Accounting software providers
  • Website hosting providers
  • Waste disposal facilities (where legally required)

These providers are contractually bound to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose information when required by law, court order, or regulatory authority, or to protect our legal rights.

4.3 Business Transfers

If we sell or merge our business, your information may be transferred to the new owner, who will continue to honor this Privacy Policy.

5 Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Secure SSL/TLS encryption for data transmission
  • Secure password-protected systems
  • Regular security assessments
  • Limited access to personal data (only authorized personnel)
  • Secure backup procedures
  • Staff training on data protection

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

6 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

  • Customer Records: 6 years from last service (for accounting and legal purposes)
  • Financial Records: 6 years (as required by HMRC)
  • Marketing Consents: Until you withdraw consent or 2 years of inactivity
  • Website Analytics: 26 months maximum
  • CCTV (if applicable): 30 days maximum

After retention periods expire, we securely delete or anonymize your data.

7 Your Data Protection Rights

Under UK GDPR, you have the following rights:

7.1 Right of Access

Request a copy of the personal data we hold about you (Subject Access Request).

7.2 Right to Rectification

Request correction of inaccurate or incomplete personal data.

7.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data (subject to legal retention requirements).

7.4 Right to Restrict Processing

Request that we limit how we use your personal data.

7.5 Right to Data Portability

Request transfer of your data to another service provider in a structured format.

7.6 Right to Object

Object to processing based on legitimate interests or for direct marketing.

7.7 Right to Withdraw Consent

Withdraw consent for marketing communications at any time.

To exercise your rights: Email us at [email protected] with "Data Protection Request" in the subject line. We will respond within one month.

8 Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience:

8.1 Essential Cookies

Required for website functionality (e.g., session management, security). These cannot be disabled.

8.2 Analytics Cookies

Help us understand how visitors use our website so we can improve it. We may use Google Analytics or similar services.

8.3 Marketing Cookies

Track your activity to deliver relevant advertisements (only with your consent).

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10 Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11 International Data Transfers

Your personal data is primarily stored and processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place (such as adequacy decisions or Standard Contractual Clauses) to protect your information.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or by email. The "Last Updated" date at the top of this page indicates when it was last revised.

13 How to Complain

If you have concerns about how we handle your personal data, please contact us first. We will investigate and respond to your complaint.

You also have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)

Website: ico.org.uk

Phone: 0303 123 1113

Contact Us About Privacy

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: